Medical Services

Exceptional Family Member Program (EFMP) Medical Services & Resources


Beneficiary Counseling & Assistance Coordinator

Beneficiary Counseling and Assistance Coordinator (BCAC) also known as Health Benefits Advisors (HBA) educates beneficiaries and helps them with TRICARE-related eligibility, enrollment, referrals/authorizations, and claims processing questions.


Medical Case Managers

If you're being treated for chronic, high-risk, high-cost, catastrophic, or terminal illnesses, you can get case management services at no extra cost. Case managers are usually nurses or social workers who can help patients and families figure out complex health care and support systems.


Tricare Extended Care Health Option 

The Extended Care Health Option (ECHO) provides financial assistance to beneficiaries with special needs for an integrated set of services and supplies.
The following beneficiaries who are diagnosed with moderate or severe intellectual disability, a serious physical disability, or an extraordinary physical or psychological condition may qualify for ECHO:

  • Active duty family members
  • Family members of activated called or ordered to active duty service for more than 30 days in a row National Guard/Reserve members.
  • Family members who are covered under the Transitional Assistance Management Program.
  • Children or spouses of former service members who are victims of abuse and qualify for the Transitional Compensation Program
  • Family members of deceased active-duty sponsors while they are considered "transitional survivors."

Qualifying family member’s disabilities must be entered properly in DEERS to have access to ECHO services.


Tricare Select Navigator Pilot

Are you enrolled in TRICARE Select? You may be eligible to use the TRICARE Select Navigator, administered by Accolade. The TRICARE Select Navigator offers confidential and personalized support to certain TRICARE Select enrollees. This may include enrollees who meet one of the following criteria:

  • You have two or more complex medical conditions. These may include, but not limited to, illnesses such as asthma, cancer, depression, diabetes, and heart disease.
  • You have claims totaling $100,000 a year or more. This may happen if you have multiple emergency room visits.

How Does It Work?
If you're eligible, you can connect with a nurse. Your nurse will help you navigate your health care. This includes:

  • Finding a network doctor or specialist.
  • Setting up care after a move.
  • Preparing for a doctor's visit or hospital stay.
  • Scheduling a doctor's appointment.
  • Understanding a medical bill.
  • Answering health or benefit questions.
  • There is no cost if you're eligible.

TRICARE Prime is a managed care option available in Prime Service Areas.

TRICARE Select (formerly TRICARE Standard)
TRICARE Select is a fee-for-service plan available in the United States.

TRICARE for Life
TRICARE for Life is Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B.

TRICARE Young Adult
TRICARE Young Adult is a plan that qualified adult children can purchase after eligibility for "regular" TRICARE coverage ends at age 21 (or 23 if enrolled in college).



The TRICARE Retiree Dental Program ended in 2018. It was replaced by the Office of Personnel Management’s Federal Employees Dental and Vision Insurance Program (FEDVIP). If you’re eligible, you may be able to enroll in a FEDVIP dental plan.  You must enroll in FEDVIP dental during the annual Open Season or after a FEDVIP Qualifying Life Event.

Federal Employees Dental and Vision Insurance Program (FEDVIP)
Voluntary dental insurance plan for retired service members, family members of retired service members, Retired Nation Guard and Reserve members, family members of Retired National Guard and Reserve members, Medal of Honor recipients, family members of Medal of Honor recipients, and survivors.

TRICARE Dental Program
Voluntary dental insurance plan for family members of an active duty service member, family members of National Guard and Reserve members, National Guard and Reserve members who aren't on active duty or covered by TAMP, and survivors.



Hearing Center of Excellence
The Hearing Center of Excellence fosters and promotes the prevention, diagnosis, mitigation, treatment, rehabilitation and research of hearing loss and auditory injury. It supports the development, exchange and adoption of best practices, research, measures of effectiveness and clinical care guidelines to reduce the prevalence and cost of hearing loss and tinnitus among Warriors and Veterans.



TRICARE Vision Care
Your vision benefits, including eye exams, depend on who you are, your TRICARE plan, and your age.  You may need a referral and/or prior authorization for vision care.

Federal Employees Dental and Vision Insurance Program (FEDVIP)
FEDVIP is a voluntary, enrollee-pay-all vision program available to Federal employees and annuitants, certain retired uniformed service members, and active duty family members. It is sponsored by the U.S. Office of Personnel Management (OPM) and offers eligible participants a choice between ten dental and four vision carriers.  BENEFEDS administers the enrollment, plan changes, and premium payment processes for FEDVIP.

Navy Ophthalmic Support Training Activity Command (NOSTRA)
NOSTRA is the premier manufacturing facility for the Optical Fabrication Enterprise (OFE), setting the standard for military medicine and the optical community. They manufacture quality eyewear for active duty service members, retirees, contractors, and public service workers.

Vision Center of Excellence (VCE)
Families of service members or veterans may have questions about eye injuries.  The VCE can help you find answers to your questions about eye injury prevention and response.  Through partnerships with the Defense Department, Department of Veterans Affairs and a national network of military and civilian agencies, community leaders, advocacy groups, clinical experts, and academic institutions, VCE provides resources to help you with your concerns.


Mental Health

TRICARE Mental Health
Mental health problems can affect your thoughts, mood and behavior.


Military Crisis Line/Veterans Crisis Line
The Military Crisis Line, online chat, and text-messaging service are free to all service members, including members of the National Guard and Reserve, and veterans, even if you are not registered with the U.S. Department of Veterans Affairs (VA) or enrolled in VA health care. Hundreds of men and women in the military call every day, and start to get back on track.

1-800-273-8255 – Press 1

National Suicide Prevention Hotline
This hotline is a 24-hour, toll-free suicide prevention service available to anyone in suicidal crisis. You will be routed to the closest possible crisis center in your area. Your call is free and confidential. 

1-800-273-TALK (1-800-273-8255) or TTY: 1-800-799-4889

Make the Connection
Make the Connection is a public awareness campaign by the U.S. Department of Veterans Affairs (VA) that provides personal testimonials and resources to help veterans discover ways to improve their lives. Many of our nation’s veterans—from those who served in World War II to those involved in current conflicts—return not only with physical wounds but also mental health issues they may not recognize.

Defense Centers of Excellence for Psychological Health & Traumatic Brain Injury
24/7 access to trained professionals who can answer your specific questions and needs. The Outreach Center is a trusted source of information about psychological health and traumatic brain injury issues and resources.



TRICARE Pharmacy Program
The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.


Special Programs

TRICARE Special Programs
TRICARE offers special programs for certain health conditions, populations, or concerns. Some special programs include:  Autism Care Demonstration, Cancer Clinical Trials, Chiropractic Health Care Program, Combat-Related Special Compensation Travel Benefit, Computer/Electronic Accommodations Program, Continued Health Care Benefit Program, Extended Care Health Option, Provisional Coverage Program, Transitional Assistance Management Program, TRICARE Plus, and TRICARE Select Navigator.



TRICARE Homepage

TRICARE – Resources for Retired Service Members

TRICARE Benefits Updates

U.S. Department of Veterans Affairs



Naval Medical Center Portsmouth

620 John Paul Jones Circle

Portsmouth, VA  23708-2197



Health Benefits Advisor

757-953-5000 Opt. 5

Joint Base Langley-Eustis

633rd Medical Group – Langley AFB Facility

77 Nealy Avenue

Hampton, VA  23665-2080



Health Benefits Advisor


Health Clinics

Joint Expeditionary Base Little Creek-Ft Story

Boone Branch Health Clinic

1035 Nider Boulevard, Suite 100

Virginia Beach, VA  23459-2731



Health Benefits Advisor


NAS Oceana

Branch Health Clinic

1550 Tomcat Boulevard, Suite 150
Virginia Beach, VA 23460-2188



Health Benefits Advisor


Dam Neck Annex

Branch Health Clinic Dam Neck

1885 Terrier Avenue

Building 504, Suite 201 & 203

Virginia Beach, VA  23461



Health Benefits Advisor


 Fort Eustis

McDonald Army Health Center

576 Jefferson Avenue

Fort Eustis, Virginia 23604-5567

757-314-7500 or 800-304-9863


Health Benefits Advisor

757-314-7748 or 7766

Coast Guard Training Center Yorktown

Craik Clinic

Yorktown, VA  23690



Health Benefits Advisor


US Coast Guard Base Elizabeth City

USCG Base Elizabeth City Stephen C. Pugh Memorial Clinic

1664 Weeksville Road, Building 128

Elizabeth City, NC  27909



Health Benefits Advisor


US Coast Guard Clinic Portsmouth

4000 Coast Guard Boulevard

Portsmouth, VA  23703



Health Benefits Advisor


Naval Weapons Station Yorktown

Branch Health Clinic Yorktown

160 Main Road, Building 1806

Yorktown, VA  23691



Health Benefits Advisor





TRICARE Prime Clinics


TRICARE Prime Clinic Virginia Beach

2100 Lynnaven Parkway, Suite 201

Konikoff Professional Centre

Virginia Beach, VA  23456



Health Benefits Advisor


TRICARE Prime Clinic Chesapeake

1400 Crossroads Boulevard

Chesapeake, VA  23320



Health Benefits Advisor


TRICARE Prime Clinic Northwest

1317 Ballahack Road

Chesapeake, VA  23322-2463



Health Benefits Advisor


 TRICARE Prime Clinic Suffolk

7021 Harbour View Boulevard, Suite 119

Suffolk, VA  23435



Health Benefits Advisor




Mid-Atlantic MTF Outside of Hampton Roads


Naval Station Great Lakes

Captain James A. Lovell Federal Health Care Center

3001 Green Bay Road

North Chicago, IL  60064


Portsmouth Naval Shipyard

Naval Branch Health Clinic Portsmouth, NH

One Ayres Circle, Building H-1

Portsmouth, NH  03804-5000


Naval Submarine Base New London

Naval Branch Health Clinic, Groton

1 Wahoo Drive, Building 449

P.O. Box 600

Groton, CT  06349-5600


USCGA Medical Clinic

Coast Guard Academy

15 Mohegan Avenue

New London, CT  06320-8103


Naval Station Newport

Naval Health Clinic New England

43 Smith Road

Newport, RI  02841-1002


Naval Weapons Station Earle

Earle Branch Health Clinic

201 Highway 34 South, Building C-3

Colts Neck, NJ 07722-5033

732-866-2300 or 2303

Joint Base McGuire-Dix-Lakehurst

Lakehurst Naval Health Clinic

Lansdowne Road, Building 39

Lakehurst, NJ  08733-5006

Joint Base McGuire-Dix-Lakehurst

87th Medical Group – McGuire Ambulatory Care Facility

3458 Neely Road

Trenton, New Jersey 08641


USCG Base Cape Cod

Kaehler Memorial Clinic

5201 Lee Road

Buzzards Bay, MA  02542


Naval Branch Health Clinic Saratoga Springs

One West Avenue

Saratoga, NY  12866

518-583-5300 or 5302




2021 TRICARE Changes: Are You Ready?

TRICARE Select is changing for Group A Retirees beginning January 1, 2021. Join Mark Ellis, TRICARE Chief, Policy and Programs Section, Health Plan Design Branch for DHA, to learn how these changes will affect you and your coverage.